Welcome to the Pax Cloud Disk Service (hereinafter referred to as “This Service”). This Service is provided by the Pax Cloud operating entity (hereinafter referred to as “Us”) to provide you with a secure and convenient file storage, management, and sharing service. These User Terms (hereinafter referred to as “These Terms”) are a legal agreement between you and us regarding the use of this Service, stating the rights, obligations, and responsibilities of both parties. Please read these Terms carefully and fully understand them before registering and using this Service. By clicking “Agree,” completing your registration, or actually using this Service, you indicate that you have fully understood and accepted the full content of these Terms, and are willing to be bound by these Terms. If you do not agree to any content of these Terms, please do not use this Service.
1. Definition and Scope
1.1 Core Definitions
1.1.1 Users: Means natural persons, corporations, or other organizations who complete the service registration process, or who are not registered but actually use the service.
1.1.2 Account: Means the unique identity credentials (including email address, username, and password) that a user obtains through registration and uses to log in and use this service.
1.1.3 User Content: Means all files, data, information, and other content (including but not limited to documents, images, audio, video, etc.) that users upload, store, share, or transfer to the Services during their use of the Services.
1.1.4 Paid Services: Means value-added services (including but not limited to extended storage capacity, advanced security, high-speed transfer, etc.) that we provide for users to use at a fee, specifically based on the pricing standards and service content shown in this Service.
1.2 Applicability Scope
1.2.1 These Terms apply to all users of this Service, including free users, paid users, and users who access this Service through third-party platforms.
1.2.2 This provision is not sufficient. Based on our published Pax Cloud Disk Software Privacy Policy and other Special Rules (such as paid service agreements, event rules, etc.), where the Special Rules are inconsistent with this provision, the Special Rules will be used.
1.2.3 These Terms do not apply to services related to which third parties access the Services through links or interfaces. The use of third-party services is subject to their own user terms, and we assume no responsibility.
2. Account Registration and Management
2.1 Registration Requirements
2.1.1 When users register for an account, they should provide authentic, accurate, and complete identity information (including but not limited to email addresses, etc.) and update the relevant information promptly to ensure its validity.
2.1.2 Users must be over the age of 18 years (or the minimum age stipulated by applicable laws and regulations), and if they are under this age, they must register and use the Service with the consent of their parents or legal guardians, and their guardians must assume the appropriate custody responsibility.
2.1.3 Each user may register only one account, and multiple accounts are prohibited for non-compliant operations (including, but not limited to, retrieval of service resources, dissemination of inappropriate content, etc.).
2.2 Account Management
2.2.1 Users are responsible for the security of their account information (particularly passwords) and bear full responsibility for all losses resulting from the disclosure, theft, or misuse of their account information.
2.2.2 When users discover account anomalies (including, but not limited to, out-of-place logins, unauthorized operations, etc.), they should immediately notify us and take measures such as changing passwords, freezing accounts, etc. We will assist users in conducting checks and handling.
2.2.3 Users must not lease, lend, transfer or gift their account to others without our consent. Otherwise, the original user will bear all responsibility arising from this, and we have the right to lock down the account depending on the severity of the situation.
2.2.4 If the account has not been used for 12 consecutive months and there are no expired paid services, we have the right to notify the user to log out of the account and to safely dispose of the user content stored in the account (including, but not limited to, deletion), and are not liable for any compensation.
3. Service Content and Usage Specifications
3.1 Service Content
3.1.1 We provide users with basic services such as file storage, uploading, downloading, sharing, synchronization, and management, with the specific content of the services being based on the actual presentation of these services.
3.1.2 We have the right to optimize, upgrade, or adjust the content of the Service based on technological developments, market needs, and changes in laws and regulations, and will notify users in advance when necessary through this Service notice or by mail, etc.
3.1.3 Free users can use the underlying storage capacity and some core features, while paid users can enjoy the corresponding value-added services based on the purchased plan, with specific fees and service coverage based on what is shown in this service.
3.2 Usage Specifications
3.2.1 When using the Services, users must comply with applicable laws and regulations and international conventions, and must not use the Services to engage in any illegal or unlawful activities (including, but not limited to, disseminating terrorism, extremist content, spreading rumors, slandering, diffamating others, disseminating obscene pornography, violent and bloody content, and infringing the intellectual property rights of third parties, etc.).
3.2.2 Users may not make use of this Service to interfere with or disrupt the normal operation of this Service, perform any unauthorized access, attack, or tamper with the systems or data of this Service, or abuse the resources of this Service using malware, crawlers, or other tools.
3.2.3 Users should use the resources of this Service reasonably and not upload, store oversized files (exceeding the individual file size limits set by this Service), spam files or content that is of no practical significance, nor overuse storage capacity or bandwidth resources, otherwise we have the right to restrict their use permissions or clean up the related content.
4. Rights and Responsibility for User Content
4.1 Rights Attribution
4.1.1 Users have full intellectual property rights and other legal rights to the User Content they upload to the Services, and we do not claim any ownership or intellectual property rights to the User Content (unless otherwise expressly stipulated).
4.1.2 The User hereby grants us a global, non-exclusive, free license that allows us to store, transmit, back up, compress, convert formats, etc. of the User Content necessary for the purposes of providing this Service, which terminates upon the User signing out of their account or deleting the corresponding Content.
4.2 Accountability
4.2.1 Users promise that the User Content they upload, store, and share is lawful and compliant, and does not violate any third party‘s legitimate interests such as intellectual property rights, privacy rights, reputation rights, etc. Otherwise, all disputes, claims, and legal liability arising from this will be borne by the Users alone, and will not be related to us.
4.2.2 If a third party submits a rights infringement complaint or claim regarding user content, we have the right to take measures such as deleting the rights infringement content, blocking the account, etc., in accordance with relevant laws, regulations and complaint processes. Users should actively cooperate with us in handling the relevant matters and compensate us for all losses suffered as a result (including but not limited to fines, legal fees, litigation fees, etc.).
4.2.3 We do not audit the authenticity, legality, and completeness of user content, but we have the right to delete, block, or otherwise handle infringing content upon discovery or receipt of a complaint, without needing to notify the user in advance.
5. Paid services and refund policy
5.1 Payment Rules
5.1.1 When a user purchases a paid service, the payment should be completed according to the fee standards and payment method shown in this service. Upon completion of the payment, the purchase is considered successful and the paid service takes effect immediately (except as otherwise stipulated).
5.1.2 We have the right to adjust the fee standards for paid services based on market conditions. The adjusted fee will apply to new purchasers, and those who have already purchased paid services will not be affected.
5.1.3 The validity period of paid services is based on the plan purchased by the user. Upon expiration of the validity period, if the user does not renew in time, they will automatically be restored as free users. Content that exceeds the free storage capacity will be retained for 30 days, and we have the right to clean up content that has not been processed over the expiration period.
5.2 Refund Policy
5.2.1 If a user requests a refund for their own reasons (including but not limited to accidental purchase, no longer needing the service, etc.), unless otherwise stipulated in these terms, we will only refund paid services that have not been used within 7 days after purchase, and the refund amount will be deducted from the corresponding processing fees (as stated publicly in this service).
5.2.2 If the paid service cannot be used normally due to our reasons, users may request a full refund, and we will complete the refund operation within 15 business days after receiving and verifying the refund request.
5.2.3 If a user commits any irregular behavior (including, but not limited to, fraud, embezzlement of other people‘s account purchases, etc.), we have the right to refuse their refund requests and hold them accountable accordingly.
6. Intellectual Property Rights
6.1 Our Intellectual Property Rights
6.1.1 The Intellectual Property Rights of the Services and all elements of the Services (including, but not limited to, software, code, interface design, logos, text, images, technologies, etc.) are ours and are protected by international Intellectual Property Law and regulations.
6.1.2 Users may not reverse-engineer, reverse-compile, reverse-assemble, or arbitrarily modify any part of the Service without our written consent. Users may not copy, distribute, lease, or sell any part of the Service. Otherwise, this constitutes infringement of rights, and we have the right to pursue legal liability.
6.2 Users‘ Intellectual Property Rights
6.2.1 Users ensure that the intellectual property ownership of their user content is clear and does not violate any third party interests, and if this results in an intellectual property dispute, users assume full responsibility.
6.2.2 Intellectual property disputes arising from other users viewing, downloading or sharing user content through the use of this Service are to be resolved by the user and that third party at their own discretion, and we assume no responsibility.
7. Disclaimer and liability limitations
7.1 Disclaimer
7.1.1 We assume no responsibility for service disruption due to unavoidable forces (including, but not limited to, earthquakes, floods, fires, wars, network disruptions, policy changes, etc.) but will do our best to assist users in reducing losses and restoring service promptly after the unavoidable forces disappear.
7.1.2 We will not take responsibility for any loss or inability to use this Service due to third-party factors (including but not limited to third-party server failures, cyberattacks, third-party software vulnerabilities, etc.) but will assist users in troubleshooting the problem.
7.1.3 We make no absolute commitments to the stability, security, and availability of this Service. We will not be responsible for any interruption or temporary non-use of the Service due to technical limitations or reasonable service maintenance (including but not limited to upgrades, repairs, etc.), but will notify users in advance (except in emergency situations).
7.2 Limitation of Liability
7.2.1 In any case, our liability for compensation to users for any direct losses suffered from using this Service will not exceed the fees that users have paid for using this Service in the past 12 months.
7.2.2 We assume no liability for any indirect, incidental, punitive or special losses suffered by users due to use of this Service (including but not limited to loss of profits, data loss, business disruption, etc.), even if we have been informed of the possibility of such losses.
8. Termination and Suspension of Services
8.1 Active Termination
8.1.1 Users may request to sign out of their account at any time. Before signing out, users should automatically back up the user content in their account. After signing out of their account, we will stop providing services and delete the account information and user content (except where required by law and regulations) and will not be responsible for any recovery.
8.1.2 Free user sign-out is unrestricted, and paid user sign-out fees are not refundable (except as otherwise stipulated).
8.2 Passive termination or suspension
8.2.1 If a user violates any agreement of these Terms, we have the right, depending on the severity of the situation, to take measures such as suspending the service, blocking the account, terminating the service, etc., without needing to notify the user in advance, and the resulting losses are on the user‘s own responsibility.
8.2.2 If we are unable to continue providing this service due to business adjustments, termination of operations, etc., we will notify users 30 days in advance through this service notice or by mail, provide users with a content export channel, and process refunds for paid services purchased but not expired.
9. Updates and Notifications of the Terms
9.1 We have the right to amend these terms at appropriate times in accordance with updates to laws and regulations, adjustments to the content of the Service, etc. The amended terms will be published in prominent locations of this Service (such as the login page, the account settings page) and marked with the effective date.
9.2 If any amendments to these Terms involve core rights of the User (such as service scope, liability restrictions, payment rules, etc.), we will notify the User 7 days in advance via email, application push, etc., and the User‘s continued use of this Service will be considered as consenting to the amended terms.
9.3 Notifications we send to users (including, but not limited to, terms updates, service adjustments, violation alerts, etc.) may be delivered via email, in-app push, public notice, etc., and the delivery of notifications is considered valid.
10. Dispute Resolution and Applicable Law
10.1 Applicable Laws
10.1.1 The establishment, enforcement, execution and dispute resolution of this provision are governed by the United Nations Commission on International Trade Law‘s Electronic Commerce Demonstrations Act and by the major global data protection regulations (including, but not limited to, the EU GDPR, the U.S. CCPA, the Brazilian LGPD, etc.), where the above laws and regulations are not relevant, and apply to international business practices.
10.2 Dispute Resolution
10.2.1 Any dispute arising from or related to these Terms shall first be resolved by friendly negotiation by the parties; if negotiation fails, either party has the right to apply for arbitration with the Singapore International Arbitration Centre (SIAC), with the arbitration venue being Singapore, the arbitration language being English, and the arbitration ruling being a final ruling that is binding on both parties.
10.2.2 During the dispute resolution process, the other provisions of this provision will continue to be enforced, except for the Dispute Issue.
11. Other Terms
11.1 Any provision of this provision is considered invalid, unenforceable, and does not affect the validity of the other provisions, which should continue to be enforced.
11.2 We do not exercise or delay exercise of any of the rights under these Terms and Conditions, and this is not considered as giving up such rights; we exercise some of the rights without affecting the exercise of other rights.
11.3 If you have any questions, opinions or suggestions regarding these Terms, or need to lodge a complaint or report a violation, you can contact us at the following contact details:
11.3.1 Contact email: lubos.cibak@outlook.com
11.4 We will respond to and process your contact request within 30 business days after receiving it to ensure that your questions are properly answered and your rights are effectively protected.